Medical, social and psychological assistance
Student Health Service of the University of Caen
French and international students benefit from the Student Health Service of the University of Caen, with which the ENSICAEN has signed an agreement to take charge of, support, and guide students in their various medical procedures.
A global approach to health: physical, social, and mental wellness
- Medical check up
- Screenings (tuberculosis, hepatitis, HIV…) are proposed as well as updating vaccines if necessary
- Schooling and examination arrangements for students with disabilities
- Nutrition advice from a medical nutritionist
- Support for mental health and well-being
Campus 1, bâtiment L’Oxygène
Esplanade de la Paix 14032 Caen
02 31 56 52 30 – sse.secretariat@unicaen.fr
Take an appointment on line
https://www.unicaen.fr/vie-de-campus/sante-bien-etre-handicap/offre-de-sante-du-sse/
Access
Tram line 1 and 2 – Stop « CROUS-SUAPS »
International Students
Health insurance – Social security
Your enrolment at ENSICAEN allows you to apply for French social security unless you are an EU/EEA or Swiss national. .
Service universitaire de Santé Étudiante
Les assistants sociaux du SSE sont à l’écoute des étudiantes et des étudiants en situation de handicap ou des élèves qui rencontrent des problèmes de santé, des difficultés d’ordre personnel, familial ou affectif. Accompagnement social global concernant l’accès aux droits, aux logements, aux bourses et aux aides financières dans des situations d’ordre personnel, familial ou affectif.
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Registration on the Assurance Maladie website : https://etudiant-etranger.ameli.fr
Supporting documents:
- National identity card, passport
- Residence permit (details on https://www.campusfrance.org/fr/visas-et-cartes-de-sejour)
- Civil status documents : full copy of birth certificate, birth certificate with filiation, family record book or marriage certificate
- School attendance certificate for the current year
- IBAN (international bank account number) or bank details (RIB) for your reimbursements
If you were unable to register online, call 36 46 (free service + cost of call).
If necessary, a telephone advisor will answer you in English.
Nationals of the EU/EEA or Switzerland
an apply for a European health insurance card from the social security organization in your home country (see the list of EU and EEA countries on the touteleurope.eu website). If the card is valid until at least the end of the academic year, this organization will continue to pay your reimbursements. In the event of illness, you will only have to pay the co-payment on presentation of this card or the provisional certificate of issue to health professionals and establishments. You do not need to register on the etudiant-etranger.ameli.fr website.
Social assistance
University student health service
The social workers at the SHS are there to listen to students with disabilities or those experiencing problems with health or personal, family, or emotional difficulties. Comprehensive social support concerns access to students’ rights, housing, grants and financial help in personal, family or emotional situations.
sse.social@unicaen.fr
Crous Normandiy
The Crous Normandie social workers support students enrolled in a public or private higher education establishment in the Normandy region. In so doing, they seek to improve living and studying conditions for all students.
23 Avenue de Bruxelles – 14000 Caen
Téléphone : 02 31 56 63 41- service-social@crous-normandie.fr
Psychological assistance
The establishment proposes psychological help via the university psychological aid office (BAPU). Separation, bereavement, psychological suffering, symptoms of trauma… students in vulnerable situations or those suffering psychologically can benefit from the support of psychotherapists, psychiatrists, psychologists, or social workers.
These consultations are covered 100% by Social Security and mutual insurance companies. There is no advance payment for students applying for this assistance. There is no limit to the number of sessions, and follow-up is provided for as long as the student needs it.
Appointments are at the request of the student concerned and are offered as quickly as possible depending on the degree of urgency and the number of places available. This is not an emergency service.
BAPU ACSEA
23, avenue de Bruxelles bâtiment L’Oxygène – 1er étage
14000 Caen
02 31 26 49 00 – secretariat.bapu@acsea.asso.fr
BAPU GASTON MIALARET
23, avenue de Bruxelles bâtiment L’Oxygène – 1er étage
14000 Caen
02 31 26 49 00 – bapu@mialaret.asso.fr
Free and confidential listening and support services
The Cnaé, national coordination for student support
Organized by the Ministry of Higher Education and Research, the Cnaé is a listening, support and reporting system for students who are experiencing discomforting situations, violence or discrimination.
A free, confidential helpline staffed by professionals (psychologists, social workers) is available to answer questions, listen sympathetically and, if necessary, refer people to the appropriate resources. This platform can also be used to report situations that could be classified as criminal offences: discrimination, harassment, sexist and sexual violence.
Santé Psy Étudiant
Santé Psy Étudiant enables all students to seek the help of a psychologist who is a partner in the program. Students can take advantage of twelve free sessions with no advance payment; treatment is renewable.
1,400 psychologists are partners in the Santé Psy Etudiant program. Since 2021, more than 95,000 students have been helped by it.
https://santepsy.etudiant.gouv.fr/
Nightline France
Nightime crisis line
Every evening from 21h à 2h30, by phone or chat
www.nightline.fr/normandie – 02 79 02 12 87
Crous Normandie
Throughout the year, the Crous provide free and anonymous counselling services for students.
Suffering and suicide prevention 
In the event of distress or suicidal thoughts, or to help someone in distress, 3114 is the national suicide prevention number.
Free of charge and accessible 24 hours a day, 7 days a week throughout France, this service run by the Ministry of Health enables people to talk to healthcare professionals specially trained to listen to and support people in crisis situations. The 3114 website also offers resources to help you better understand suicidal crises and advice on how to deal with them.